Course Attendance Requirements

This course will only be held when at least 6 attendees have registered within 8 days of the scheduled start date.  To ensure that this course will be held, register at least 3 weeks before this date.

Root Cause Analysis   ES-244

Instructor:  Roy Kinkaid

RU: 0.7              Prerequisites: None

Abstract:

This is not the usual recitation of quality toolbox methods.  Come prepared for a day of dynamic interactive learning of the strategies for uncovering the underlying root causes of problems and making corrective action certain and permanent.

Discovery of the root causes of problems and non-conformances is the key step in every problem solving model and every corrective action process.  Permanent solutions to "things gone wrong," performance that displeases customers and unwanted excessive variation require more than superficial wound dressings.  

In this one-day workshop, you will learn an effective strategy and how to select and apply the right tools to uncover the underlying root causes of problems to assure that the real problem is addressed, solved and permanently corrected.

In addition you will learn how to align Root Cause analysis strategically with the goals of your organization.

Course content:

• Effective Strategies for Problem Solving
• Statistical Thinking applied to Problem Solving
• A Refresher on Quality Tools and Techniques
• Process Maps and Flow Charts that reveal more
• Practical techniques popularized by the Six Sigma movement
• How to use Multi-Vari Studies
• Managing the Corrective Action Process
• Responding to Corrective Action Requests

Who should attend?

Everyone interested in continuous improvement, corrective action and permanently resolving nonconformities.

Registration, Refund, and Payment Details:

• Substitutions after Registration are permitted.  Inform Education Registrar to ensure accurate attendance records.
• Refunds provided if course is not held.
• Email from Eventbrite.com addressed to you will be used for important course information.  Please open immediately and take appropriate action.
• Textbooks and handouts are included in the course fee.  Some courses use instructor supplied material.  The fee includes all materials required for the course.  If the class is during the day, morning and afternoon refreshments and lunch are included in the registration cost.
• Payment for the course is due by the first class session unless prior arrangements are made with the Registrar.
• Make check payable to ASQ Philadelphia Section 0505 and mail to:

ASQ PHILADELPHIA EDUCATION REGISTRAR

149 Kirkland Ave

West ChesterPA  19380-3982

Questions? Contact the Education Registrar, Ms Kay Croll at:

Email: captkmcc@verizon.net

Phone: 610-696-7589